International Vehicle shipping to Bosnia-Herzegovina

I have a customer who has just purchased a vehicle at our dealership here in Madrid, Spain. Since this customer has retained our services to send their vehicle back to their home, I must inquire into international vehicle shipping to Bosnia-Herzegovina from a company that is qualified to do so. However, in order to continue with our customer service, I must ask a couple of questions. Also, please include your typical shipping information as well. For the beginning, what are your standard shipping charges for international vehicle shipments? What measures will you take to protect our customer's vehicle during shipping? Do you guarantee there will be no damages that will occur during shipping? Is your company insured against loss, damages, or theft to vehicles in your care during shipping? When will you deliver this vehicle to the customer in Bosnia-Herzegovina? These are the typical questions that we must ask to ensure the customer is satisfied and they receive their vehicle in the same condition as it is now. Thank you for sending me your company's information.